FAMILY OWNED SINCE 1993

Repair Makers is a proudly independent, family-owned company specializing in customized medical, dental and veterinary equipment solutions since 1993.

From our humble beginnings in a garage to our modern, well equipped medical, dental, and veterinary equipment service facility today, we’ve always put our clients’ needs first.

We’re 100% hands-on and laser-focused on creating cost-effective solutions, providing proactive maintenance, and empowering you with the knowledge to get the most from your medical, dental, and veterinary equipment. And we believe in creating the kind of relationships with our clients that make it fun to do business together.

OUR MISSION

Our mission is to provide you with a seamless customer experience by gaining a clear understanding of your unique needs and delivering customized, best-in-class solutions that enable you to better manage your assets and deliver the best patient care possible.

CORE VALUES

 THE FOUNDATION OF OUR BUSINESS

Integrity

Professional Development

Collaboration / Partnership

Communication

Accountability

Dependability

Service to Others

Integrity

Some say it’s doing the right thing even when no one’s looking. Others say it’s making sure your values match up with your actions. Either way, integrity is at the top of our list – no exceptions.

Professional Development

Having the willingness to learn and putting resources in place to make it happen is the way we make sure we’re the best in our field.

Collaboration / Partnership

We’re invested in your success, because our mission means helping you to seamlessly deliver on your mission of delivering the best patient care possible.

Communication

Actively listening to our clients and being fully transparent about our services and processes builds strong, long-term relationships.

Accountability

The buck stops here. No really – check out our 100% satisfaction guarantee.

Dependability

We do what we say we’ll do, knowing that our actions impact your business and ability to serve patients.

Service to Others

Giving without expectation, because when we serve others, including our customers and our communities, we all benefit.

WE STRIVE TO SERVE YOU BETTER

FRIENDLY, SKILLED TECHNICIANS

Our technicians and engineers are experienced in a wide range of medical, dental and veterinary equipment, including the equipment you use every day.

Ongoing professional development ensures that Repair Makers techs remain on the cutting edge of advancing healthcare equipment technologies.

Allow us to put our experience to work for you.

EXTRAORDINARY CUSTOMER SERVICE

Our team understands there’s no such thing as a one-size-fits-all solution. That’s why we take the time to get to know you and your unique needs and expectations in order to develop personalized solutions that are in-line with your organizational goals.

Extraordinary service starts with understanding how you define it.

DEDICATED SERVICE COORDINATOR NO CALL CENTERS!

Your dedicated service coordinator will know your equipment’s history and your practice’s special needs.  It’s the best way to provide you with our signature service and keep your equipment (and office) running.

CUSTOMIZED SERVICE & REPAIR SOLUTIONS

No two healthcare facilities – or equipment service needs – are alike.  So let us create the service solution that makes sense for you. Every solution, from maintenance to repair and more is precisely tailored to give you exactly what you need.

Get everything you need and nothing you don’t.

QUICK RESPONSE & SERVICE

Need your equipment fixed fast?  We’re your go-to medical equipment service and repair team. On average, our field services (in-facility) are completed in less than an hour, while our bench services (in-house) are completed in just hours, not days.

Count on us to get it done right and get it done fast.

FLEXIBLE, TRANSPARENT PRICING

Our exclusive Flex-Rate™ pricing guarantees that you’re getting the lowest rates on the best quality services in the industry. Allow us to develop customized service solutions that best suit your organization’s needs and goals.

Discover how much money you’ll save with Flex-Rate ™ by Repair Makers.

NO TRIP CHARGES

Not only does our Flex-Rate™ pricing ensure that you receive the lowest rates in the industry but you can expect to save an average of $55 per visit on trip charges alone when compared to other service and repair organizations.

Save more with Repair Makers.

FREE LOCAL PICK UP & DELIVERY

No need to interrupt your day getting your equipment to us. We provide free local pickup and delivery of your healthcare equipment weighing up to 50lbs. Have something that’s bigger? No problem – we’ll transport it for a reasonable fee.  (Check with us for service limitations.)

Relax, we’ll do the heavy lifting for you.

FREE SHIPPING – BOTH WAYS

Save even more with free shipping both ways on all equipment repair orders up to 15lbs. Continental USA Only.

A ONE-STOP, MULTI-SERVICE SOLUTION

Who has the time to try to coordinate multiple service vendors?  Enjoy the convenience of a one-stop service partner with the professionals, tools, and know-how to satisfy all your medical, dental and veterinary equipment service and repair needs.

Stop juggling multiples vendors; count on one – Repair Makers.

STAFF EDUCATION & TRAINING

Inadvertent misuse and neglect are the number one cause of equipment failures. These failures are avoidable with education.  Working directly with your staff, we’ll ensure they know exactly how to use and maintain your equipment properly, saving you time and money.

Let us help you start saving on service and repair costs now.

PROFESSIONAL DEVELOPMENT

For Repair Makers, learning never stops! We work closely with our manufacturer partners to make sure our team is up-to-date on the latest advancements in biomedical equipment technologies and service techniques.

Technology changes fast, we do too.

ASSET MANAGEMENT & REPORTING

Whether it’s one asset or several across multiple locations, we’ll carefully identify, record and maintain all relevant asset data in order to support your organizational goals, objectives and regulatory requirements.

Get data. Get empowered. Get results.

ISO-Logo-150x150-red

Reliable equipment. Reliable patient care.

SUPERIOR QUALITY CONTROL

It’s like the old saying goes – when you want something done right, you’ve gotta do it yourself.

All services are performed by Repair Makers technicians – it’s the best way we’ve found to ensure flawless quality and precise control.

We use industry-recognized best practices to provide superior traceability and accountability.  We record all pertinent information associated with repairs and service, including vendor, part numbers, lot information, serial numbers, technician’s name, and even the equipment used to test your device.