Effective Date: December 12, 2025

RepairMakers (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit https://repairmakers.com/ (the “Site”), submit service requests, or communicate with us.

By using our Site or providing your information, you consent to this Privacy Policy.

1. Information We Collect

A. Information You Provide

Collected through service request forms, contact forms, or newsletter sign-ups:

  • Name
  • Email address
  • Phone number
  • Equipment information (type, model, serial number)
  • Service details or description of the issue

B. Email Marketing Data

We collect your email address for newsletters and promotional messages via Mailchimp (optional).

C. SMS/Text Message Consent

If you opt in, we collect your mobile phone number to send service-related or promotional SMS messages (optional).

D. Automatically Collected Data

Through Google Analytics and similar tools, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the Site
  • General geographic region (non-precise)

Cookies may be used to track website usage and improve functionality.

2. How We Use Your Information

  • Respond to service requests
  • Contact you about appointments and service updates
  • Provide customer support
  • Improve website performance and user experience
  • Send optional newsletters (Mailchimp)
  • Send optional SMS communications
  • Run analytics and advertising campaigns (Google Analytics & Google Ads)
  • Maintain the security and functionality of the Site

We do not sell or rent your personal data.

3. Email Newsletters (Mailchimp)

If you subscribe, we may send newsletters or promotions. You can unsubscribe at any time using the link in any email or by contacting us directly.

4. SMS / Text Messaging (Managed via RepairDesk)

With your explicit consent, RepairMakers may send SMS/text messages related to:

  • Service requests
  • Appointment reminders
  • Service or repair updates
  • Missed calls
  • Review requests
  • Optional promotional messages (only if explicitly opted-in)

SMS communications are facilitated through a third-party service provider (RepairDesk), which acts solely as a messaging platform and does not use customer data for its own marketing purposes.

Consent

By providing your mobile phone number and opting in, you consent to receive text messages from RepairMakers. Consent may be provided online, in writing, or verbally. SMS consent is not required to receive services.

Message Frequency

Message frequency varies based on service activity. Messages are primarily transactional, such as appointment reminders and service updates.

Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message. You may reply HELP for assistance.

Message & Data Rates

Msg & data rates may apply. Please check with your mobile carrier for details.

Permitted Message Types

  • Appointment reminders
  • Service and repair updates
  • Missed call notifications
  • Review or feedback requests
  • Limited promotional messages (opt-in only)

Mobile opt-in data, consent records, and phone numbers are not shared with third parties for marketing purposes. Any other data sharing described in this Privacy Policy excludes SMS opt-in data and consent.

RepairMakers complies with all applicable 10DLC (10-Digit Long Code) regulations and messaging guidelines.

5. Cookies & Tracking Technologies

We use cookies for:

  • Analytics
  • Website performance
  • Advertising measurement

You may adjust cookie settings in your browser. We do not use cookies to sell personal data.

6. Third-Party Data Sharing

We may share limited information with service providers who support our operations, including:

  • Google Analytics & Google Ads
  • Mailchimp (email communications)
  • RepairDesk (SMS/text messaging communications)
  • Website hosting, security, and IT providers

These partners are contractually obligated to protect your information. We do not sell user data.

7. Data Retention

We retain personal data only as long as necessary for business, legal, or operational purposes. You may request deletion at any time.

8. Children’s Privacy

We do not knowingly collect information from children under 13. If such data is discovered, it will be deleted promptly.

9. Your Rights & Choices

You may request:

  • Access to your personal information
  • Corrections or updates
  • Deletion of your data
  • Opt-out of emails or SMS

10. Opt-Out Options

You may opt out at any time via:

11. Security

We use reasonable security measures to protect your information from unauthorized access, disclosure, or misuse.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will appear on this page with a new effective date.

13. Contact Information

RepairMakers
14175 Telephone Avenue, Suite D
Chino, California 91710
Email: service@repairmakers.com
Phone: (877) 535-1733
Contact Page: Request Service